Communication channels of our affiliates
1. ETHICS LINE
It is located on the website, where the report of irregular behavior of all collaborators that violates ethics and morality is made.
2. HOSPITAL ETHICS COMMITTEE
This interdisciplinary group ensures that the rights and duties of both the patient and the professional who provide the service are fulfilled in an agile and timely manner, Proposes and monitors compliance with measures that improve the opportunity and technical and human quality of health services and preserve its lower cost, attends to and channels concerns and demands regarding the provision of services of the institution, for violation of the rights and duties of citizens in health, through the user service information system.
3. PQRS CHANNEL
It is located on the website and in the physical mailboxes located in the Clinic areas, there you can report requests, complaints, claims and suggestions that you want to let us know your opinions.
4. USER ASSOCIATION
This participation mechanism has been established since 2015 with the purpose of ensuring the rights of users, any person who is a user of the Astorga Oncology Clinic can be part of our association.
5. CUSTOMER SERVICE OFFICE
It is located on the ninth floor of the hospital headquarters, in the Salud Vegas medical tower. In this space you will find staff available to receive all your concerns and effectively manage all your requests.
6. WEBSITE
Available with all the information to solve through easy access all the needs that our patients want to solve.
7. SWITCH
Our telephone number 5200140 is available 24 hours with the intention of being available to all the needs of our users.
8. CODE OF ETHICS
The Board of Members, in its capacity as the highest body of the institution through the Board of Directors, issues this document, in order to have a guiding instrument with a view to achieving, in a transparent manner, the corporate objectives, the fulfillment of the Mission and the realization of its institutional Vision for all administrative and operational levels of the Clinic and for users and the community in general, based on which the mechanisms of interrelation between the worker, management personnel, external institutions, the user are established and the government