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Política de seguridad del paciente Clínica de Oncología Astorga

Patient safety, our priority

Patient Safety Policy
What is patient safety?

At the Astorga Oncology Clinic, a permanent commitment is established in the  safety of users and their families as an essential strategy for a pleasant and  insurance, having  the resources and innovative technological tools for reporting events to determine and prevent the risks derived from the care process. Through the deployment of scientifically proven methodologies, we promote the adoption of barriers and controls that minimize the possibility of occurrence of adverse events in a non-punitive environment of trust, responsibility and respect.

This Policy is developed with the active participation of the different actors involved in patient care and focuses on generating a culture of self-care and safety of care.

1. Safe practices.

Safe practices are designed to ensure that patients receive the best possible care in a safe environment free from unnecessary risk. These practices are critical to improving the quality of medical care and ensuring patient safety.

to. Ensure your correct identification during the care processes:

Full name: it is important that you say your full name as it appears on your official identity document.

Identification number: the identification number you have been given must be shared and verified correctly.

Birthdate: the date of birth is important to ensure it is the correct person, as there may be several people with the same name.

Sign the record: in some cases, you may be asked to sign as part of your identification.

Provide up-to-date contact information: It's key that you share up-to-date contact information, such as your address and phone number.

Medical history: The medical history can be a fundamental tool to verify your identity, since it contains detailed information about your state of health and previous treatment.

Identify your caregiver: In the event you are unable to provide your own identification, your caregiver's identification may be required.


Remember that it is important to verify your identification at each stage of the care process in the institution to guarantee the safety and quality of the health care you receive. 

b. Prevention of infections associated with health care:

  • Wash your hands often, especially before

       eating or after going to the bathroom.

  • Cover your mouth and nose when you cough or sneeze.

  • Ask the health staff if they have washed their hands

       before performing any procedure.

  • Make sure health personnel wear gloves, gowns

       and masks if needed.


c. Prevention of falls during the hospital stay:

  • Use the bell to call for help when getting out of bed.

  • Ask for help from health personnel if you feel dizzy or weak.

  • If you are over 65 years of age, have a disability or

       accounts with a fall risk identification handle, you must

       Always stay with a companion over 18 years of age. 

  • Inform health personnel if they find risk areas without

       Non-slip on floors, bathrooms without supports, showers and beds without

       railings, also in circulation areas with obstacles,

       Inadequate lighting, spills or wet floors and without signaling.


d. Skin care while in bed

  • Change your position frequently, especially if you are in bed for a long time.

  • Make sure that the mattress and sheets are comfortable and do not cause pressure on any part of the body.

  • Ask the healthcare staff about skin care and pressure relief techniques.


and. Preparing for safe surgery

  • Confirm with the health personnel the type of surgical procedure that you are going to perform.

  • Make sure that the part of the body to be operated on is correctly identified before surgery.

  • Validate before surgery that they mark the correct site to operate.

  • Ask the health personnel about the safety measures that are taken during surgery to avoid errors.


F. Active participation of the patient in self-care

The active participation of the patient in his own self-care is an important part of the care during his stay in  the institution. Here are some activities that can help you become more involved in your care:

Communicate your needs and concerns: It is important that you feel comfortable speaking with health personnel and expressing your needs, concerns, and questions.

Make questions: about your treatment, diagnosis and procedures. You must be informed and aware of the risks and benefits of treatment options.

Make informed decisions: you have  right to make informed decisions about your treatment and care. You must have access to the necessary information to be able to do so.

Provide accurate information:You must provide accurate and complete information about your medical history, allergies, medications, and other aspects relevant to your care.

Self-management of care: You must be empowered to take an active role in your own self-care, which means taking responsibility for your own health and following the recommendations of your health care team. This may include taking medications as prescribed, making lifestyle changes, and following recommendations at home.

Politica seguridad del paciente Clínica de Oncología Astorga
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